Terms of service

This is a translation provided for convenience. Only the French version is legally binding.

What they apply to

These terms apply to the service packages presented on the Packages and prices page: diagnosis, PDF documents, upgrade, installation and setup, custom module, monthly support. They do not apply to the catalogue modules, which are sold by the DoliStore under its own terms.

The service provider is Noé Trotin, trading as “Dolix”, who can be reached at contact@dolix.fr. His full contact details and registration number appear on every quote and every invoice.

The quote is the contract

No work begins without a written quote accepted by you (a signature or a written reply stating your agreement). The quote specifies the package, what is delivered, the price, the timeframe and the payment terms. It is valid for thirty days.

Prices shown on the site are indicative. In the event of any difference, the accepted quote prevails over both the site and these terms.

Prices and payment

Prices are in euros, excluding VAT. VAT not applicable under article 293 B of the French General Tax Code (code général des impôts), for as long as the VAT franchise applies.

Payment by bank transfer, on receipt of the invoice. For business clients, any late payment incurs penalties at three times the French statutory interest rate and a fixed indemnity of €40 for recovery costs (articles L441-10 and D441-5 of the French Commercial Code, code de commerce). No discount is granted for early payment.

What is delivered

Each package delivers what the packages page and the quote describe, nothing less and nothing more. Everything is tested on a copy, in your Dolibarr version, before your installation is touched. Delivery is confirmed in writing; without any comment from you within fifteen days, it is deemed accepted.

For a custom module, the source code is handed over to you under the GPL licence version 3 or later, like all Dolix modules: you can modify it, have someone else modify it, and are tied to no one for what comes next.

Thirty days of fixes

For thirty days after delivery, any defect in what was delivered — a discrepancy with the quote, an error, non-conforming behaviour — is fixed free of charge.

The following are not fixes, and are subject to a new quote:

• a new request, or one changed from the accepted quote;
• a defect caused by an update to Dolibarr, to a third-party module or to the hosting made after delivery;
• a defect caused by a change made by you or by a third party.

What is not included

• Hosting, licences and paid third-party modules: these remain at your expense and in your name.
• Keeping your accounts, and tax or legal advice: Dolix sets up the software, not your bookkeeping entries or your tax returns.
• Backups of your installation beyond those provided for in the package. Before any work, a backup is made; keeping your regular backups remains your responsibility.
• Anything the quote does not mention.

What depends on you

For the timeframe to hold, you provide the information, sample documents and, if the quote provides for it, the necessary access in good time. A delay on your side pushes delivery back by the same amount.

Your data

If a job requires access to your installation, that access is opened only after the quote has been accepted, and a data processing agreement (article 28 of the GDPR) is signed beforehand. In short: your data is used only for the job, is not copied anywhere except to test it, is not entrusted to any third-party service, and working copies are deleted at the end of the thirty days of fixes.

What is seen on your installation remains confidential, during the engagement and afterwards.

Liability

Dolix undertakes to use all necessary means to carry out the service properly. For business clients, its liability is limited to the amount of the package concerned, and does not cover indirect damage (loss of business, of turnover or of data that was not backed up), except in the case of gross negligence or wilful misconduct.

Cancellation and withdrawal

Monthly support: no commitment, can be cancelled by simple email before the end of the current month, for the following month. The month already paid remains due.

Other packages: you can cancel in writing as long as work has not started; the deposit is then refunded to you. Once work has started, the work already done remains due.

If you are a consumer, or a business in the cases provided for by article L221-3 of the French Consumer Code (code de la consommation), you have a withdrawal period of fourteen days after accepting the quote, without having to give a reason. If you ask for the work to begin before this period ends, you ask in writing, and the work already carried out remains due if you then withdraw. A service fully performed before the end of the period, at your express request, can no longer be withdrawn from.

Disputes

In the event of disagreement, first write to contact@dolix.fr: we look for an amicable solution. If you are a consumer, you may also use, free of charge, the consumer mediator named on your quote. These terms are governed by French law.

Version of 23 September 2026. The applicable version is the one in force on the date the quote is accepted.